Frequently Asked Questions

Policies

Booking Your Appointment

A $30 deposit is required to confirm your appointment. This will be deducted from your service.

All deposits are non-refundable. No exceptions.

Arriving at Your Appointment

You will be required to sign a Consent Form in the presence of your Lash Tech upon arrival and before your service starts.

Running Late or Caught in Traffic?

Please ensure you are on time as there is a 10-minute grace period. If an unforeseen circumstance happens, please call Gurleen at +1 (672) 355-3127. A late fee may apply.

No Call/No Show = No longer able to book

Cancellation

To cancel an appointment, we require 48-hour notice prior to your scheduled service. Anything outside the 48-hour notice period is subject to a $25 cancellation fee.

Fill-Ins

Refills are based on 2-3 weeks post-service and must have 40-50% of lashes intact.

Any refills after the 3-week mark will be considered a full set.

If there are any retention issues with your set, please advise your Tech within 3 days of your service for either a correction in the same style, or removal.

Before Your Lash Appointment

Do’s

  • Please arrive on time for your appointment with no makeup and clean lashes.

  • Dress comfortably! Depending on the lash style you select, your treatment may go longer than one hour.

  • Feel free to bring headphones with you if you’d like to listen to music! While we create a calming and comfortable atmosphere, you are welcome to play your own music.

Don’ts

  • Avoid oil-based products.

  • Please try to avoid caffeine or high energy drinks as much as possible as this will make the application process easier. (Avoiding caffeine helps the eyes move and flicker less!)

  • Please remove contact lenses.

  • Please put your phone on silent during the application process.

  • If you are coming in with previous eyelash extensions from another Lash Tech, a $15 fee will be applied to your service.

After Your Lash Appointment

Do’s

  • Cleanse with foaming lash shampoo and use a spoolie to brush them out.

  • Try to sleep on your back as much as possible.

  • Pre-book your fill every 2-3 weeks!

  • See a certified lash tech for removal.

Don’ts

  • Avoid getting lashes wet for 24-hours after your service.

  • Do not pick or pull your lashes out.

  • Avoid rubbing eyes.

  • Avoid steam rooms and humid areas.

  • Do not apply mascara to the lash extensions and avoid using heavy powder makeup.

  • Avoid oily products on or near your eyes.